Angus Tree Care (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information in compliance with the UK Data Protection Act 2018 and the UK GDPR. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights regarding that data.
2. Who We Are
Angus Tree Care is a tree surgery and arborist services provider based at Bridge House, Derby Rd, Long Eaton, Nottingham, NG10 1HU. We serve residential and commercial customers across Nottingham, Derby, Leicester, and surrounding areas.
3. Information We Collect
We may collect personal data when you interact with us, including:
Contact details: Name, email address, phone number, postal address (e.g., when requesting a quote or contacting us).
Job details: Information related to the specific services you request (e.g., types of tree care needed).
Website usage data: Technical details such as IP address, browser type, pages visited, and session data (via cookies and analytics).
4. How We Use Your Data
Your data may be used to:
– Provide quotes, schedule services, and fulfil contractual obligations.
– Improve our services by analyzing how customers use our website and services.
– Communicate operationally (e.g., confirming appointments) and — only with your consent — send promotional updates about our services.
– Ensure website functionality, performance, and security.
5. Legal Basis for Processing
We process your personal data under the following legal bases:
Contractual necessity: To provide the services you’ve requested.
Legitimate interests: Improving services, security, and website functionality, as seen in peer privacy policies.
Consent: When we send marketing or promotions (with clear opt-in and the option to withdraw consent).
6. Cookies and Website Tracking
We use cookies to enhance website performance and understand user behaviour:
Essential cookies: Required for basic website operations.
Analytics cookies: To gather insights (e.g., pages visited, session duration). You can choose to disable or decline cookies in your browser — be aware that this may limit functionality.
7. Data Retention
We will retain your personal data only as long as necessary to fulfil the purpose it was collected for (e.g., active service engagement, compliance with legal obligations) and then delete or anonymise it securely.
8. Data Security
We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or misuse. However, no online transmission can be guaranteed 100% secure.
9. Your Rights
Under the UK GDPR, you have the following rights:
Right to access: Request a copy of the personal data we hold about you.
Right to rectification: Ask us to correct inaccurate or incomplete data.
Right to erasure: Request deletion of your data where lawful.
Right to object: Object to processing based on legitimate interests or direct marketing.
Right to portability: Receive your data in a structured, commonly used format.
Right to restrict processing: Limit processing under certain conditions.
Right to withdraw consent: At any time for marketing or non-essential processing.
We will respond to any request within one month, or notify you if an extension is needed.
10. Sharing Your Data
We may share your data with trusted third parties only as needed to deliver services (e.g., subcontractors, service platforms). Such parties are bound by contractual obligations to protect your data. We will not sell or lease your personal data.
11. Third-Party Links
Our site may contain links to other websites. We are not responsible for the privacy practices of such external sites and encourage you to review their policies.
12. Children
Our services are not intended for individuals under 18. We do not knowingly collect data from minors.
13. Policy Updates
We may update this policy as needed. Significant changes will be highlighted on our website or communicated to you via email, where appropriate.
14. Contact Us
For any questions, data access, corrections, or to exercise your rights, please contact:
Email: info@angustreecare.com
Postal address: Bridge House, Derby Rd, Long Eaton, Nottingham, NG10 1HU
15. Complaints
If you wish to lodge a complaint regarding our data handling, please reach out to us first. You also have the right to contact the Information Commissioner’s Office (ICO) if needed.
Effective date: 25 August 2025
1. Introduction
Angus Tree Care (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information in compliance with the UK Data Protection Act 2018 and the UK GDPR. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights regarding that data.
2. Who We Are
Angus Tree Care is a tree surgery and arborist services provider based at Bridge House, Derby Rd, Long Eaton, Nottingham, NG10 1HU. We serve residential and commercial customers across Nottingham, Derby, Leicester, and surrounding areas.
3. Information We Collect
We may collect personal data when you interact with us, including:
Contact details: Name, email address, phone number, postal address (e.g., when requesting a quote or contacting us).
Job details: Information related to the specific services you request (e.g., types of tree care needed).
Website usage data: Technical details such as IP address, browser type, pages visited, and session data (via cookies and analytics).
4. How We Use Your Data
Your data may be used to:
– Provide quotes, schedule services, and fulfil contractual obligations.
– Improve our services by analyzing how customers use our website and services.
– Communicate operationally (e.g., confirming appointments) and — only with your consent — send promotional updates about our services.
– Ensure website functionality, performance, and security.
5. Legal Basis for Processing
We process your personal data under the following legal bases:
Contractual necessity: To provide the services you’ve requested.
Legitimate interests: Improving services, security, and website functionality, as seen in peer privacy policies.
Consent: When we send marketing or promotions (with clear opt-in and the option to withdraw consent).
6. Cookies and Website Tracking
We use cookies to enhance website performance and understand user behaviour:
Essential cookies: Required for basic website operations.
Analytics cookies: To gather insights (e.g., pages visited, session duration). You can choose to disable or decline cookies in your browser — be aware that this may limit functionality.
7. Data Retention
We will retain your personal data only as long as necessary to fulfil the purpose it was collected for (e.g., active service engagement, compliance with legal obligations) and then delete or anonymise it securely.
8. Data Security
We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or misuse. However, no online transmission can be guaranteed 100% secure.
9. Your Rights
Under the UK GDPR, you have the following rights:
Right to access: Request a copy of the personal data we hold about you.
Right to rectification: Ask us to correct inaccurate or incomplete data.
Right to erasure: Request deletion of your data where lawful.
Right to object: Object to processing based on legitimate interests or direct marketing.
Right to portability: Receive your data in a structured, commonly used format.
Right to restrict processing: Limit processing under certain conditions.
Right to withdraw consent: At any time for marketing or non-essential processing.
We will respond to any request within one month, or notify you if an extension is needed.
10. Sharing Your Data
We may share your data with trusted third parties only as needed to deliver services (e.g., subcontractors, service platforms). Such parties are bound by contractual obligations to protect your data. We will not sell or lease your personal data.
11. Third-Party Links
Our site may contain links to other websites. We are not responsible for the privacy practices of such external sites and encourage you to review their policies.
12. Children
Our services are not intended for individuals under 18. We do not knowingly collect data from minors.
13. Policy Updates
We may update this policy as needed. Significant changes will be highlighted on our website or communicated to you via email, where appropriate.
14. Contact Us
For any questions, data access, corrections, or to exercise your rights, please contact:
Email: info@angustreecare.com
Postal address: Bridge House, Derby Rd, Long Eaton, Nottingham, NG10 1HU
15. Complaints
If you wish to lodge a complaint regarding our data handling, please reach out to us first. You also have the right to contact the Information Commissioner’s Office (ICO) if needed.